Over the last year or so, External Affairs Minister Sushma Swaraj and her team have used Twitter to truly extend the scope of their reach.

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In addition to dealing with major international crises, she has also been sorting out the problems of many individuals online, without any fuss or fanfare.
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Sushma Swaraj and the Ministry of External Affairs went above and beyond to restore faith in the bureaucracy of India.
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When her ministry helped rescue and evacuate a woman being held in South Africa.
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