KFC has issued a media state in the wake of the viral racist incident that occurred at its Scottburgh branch last week Friday.
KFC condemns and finds the disturbing racial incident that took place on the 3rd of May at the KFC restaurant in Scottburgh in KwaZulu-Natal unacceptable.
Thabisa Mkhwanazi, Public Affairs Director, KFC Africa stated that, “At KFC, we take strong exception to any individuals who display acts of hate speech, abuse and violence in our restaurants.”
A customer verbally attacked and threatened one of our team members in a derogatory manner over an alleged mispacked order.
A case has also been opened, and the authorities are investigating this matter. We remain committed to working with the officials and supporting our team through this process.
Trauma counselling for KFC staff
The team members in this instance, are understandably upset and we have arranged access to the required trauma counselling for them to have the support they need.
We value our team members and are committed to promoting an environment where our people feel respected and safe in the over 900 KFC restaurants we have in South Africa.
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